Customer complains and how to handle them: POS Software in Saudi Arabia

August 09, 2018

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In business world it is common myth that customer is always right. Absolutely customer is always right. What we’re because of customer. Due to their needs and money we’re in this business. Most people neglect and take it as granted that whatever it is just because of customers. On daily bases, we listen lamented retailers about their point-of-sale system. It makes sense because it is important tool for retail management.

If you talk about complains, obviously it’s your job to sort out every problem of customers. They have moral and lawful right to complain about inferior quality of products. Customer wants logical reasons not beliefs based upon assumptions and disillusions what went wrong with service or order.

While this sort of jobs are more than headache and stress. But it is very good learning experience. In practical world, you learn loopholes in your products and it gives you an opportunity to rectify it through POS Software in Saudi Arabia If ignored, then you have taken first of doom.

Here are few and basic things which will make you pro-active and dedicated.

Characteristics of Point of Sale Software

Data Personalization
Sales Reporting
Customer Management
E-commerce integration
Analytics of Sales
Mobile POS
Inventory Tracking
Fast Checkout
Automatic Purchasing of Inventory
Self-service kiosks
Mobile Ordering
Data Security
Mobile Payments
POS Integration with e-commerce
PCI compliance
Brick-and-mortar stores
POS software in the cloud
Tablet POS

Problems persist

When consumer returned products, it imply product is dysfunctional or customer is unaware about usage of product. In both scenarios you have note down key learning stuff in POS Software in Saudi Arabia and share these details with your peers for learning and evaluating purposes. When customer arrives in your store. They’re frustrated enough and are in not good mood to listen your plea. It’s best to listen their grievances and return the products. If you try to ignore him then they’ll bad mouth your products.

What to avoid when customers complains

Don’t argue.
Don’t ask questions that the customer has already answered.
Don’t lose patience
Don't ignore in first phase

Outdated Machine

These sorts of `complains occur due to outdated system or non-user friendly POS Software in Saudi Arabia which slow downs your productivity. Patience has its own value. Managers need to stop down and think how they can improve their services and products in order to retain consumers.

Nature of Complain

If a complaint is totally logical, struck in situation and rectify the problem, through you can save complains in POS Software in Saudi Arabia also for future references. While empathizing with customer. Let your team knows that your service is not good and tell it needs to resolved that it won't happen with another customer. Find the spaces between services and fill gaps. Never underestimate customers reviews. They're window to improve operations.

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